Privacy Policy

1. Introduction

Welcome to Pay@KL. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our app and your rights in relation to your data.

2. Information We Collect

We may collect the following types of information when you use our app:

  • Personal Information: Information you provide directly, such as your name, email address, and contact details.
  • Usage Data: Information about how you interact with the app, including app settings, preferences, and log data.
  • Device Information: Details about the device you use, such as device type, operating system, and unique device identifiers.
  • Location Data (if applicable): Approximate location data to provide location-based services, if you grant permission.

3. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing Services: To deliver and improve our app functionality and services.
  • Customer Support: To respond to your inquiries and provide assistance.
  • App Improvement: To monitor and analyze app usage and trends, allowing us to enhance user experience.
  • Marketing and Communications: To inform you about updates, new features, and promotional offers if you have opted to receive such notifications.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in providing and improving our services (e.g., analytics, customer support).
  • Legal Compliance: When required by law or in response to valid requests from public authorities.
  • Business Transfers: In connection with a merger, sale, or reorganization of our business.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and Correction: Request access to your personal information and correct any inaccuracies.
  • Deletion: Request the deletion of your personal data from our systems.
  • Data Portability: Obtain a copy of your data in a commonly used format.
  • Opt-Out: Opt out of marketing communications.

To exercise any of these rights, please contact us at [Contact Information].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Dewan Bandaraya Kuala Lumpur
jpm@dbkl.gov.my
Menara DBKL 1, Jalan Raja Laut
50350 Kuala Lumpur, Malaysia
03 2698 0460